Frequently Asked Questions

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➜ I can’t set up my display to 4K@60Hz while using the HDMI product.

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Troubleshooting:

First, confirm whether your device/displays support 4K@60Hz. 

(For adapters check if the HDMI to HDMI cord is HDMI 2.0s) 

Some monitors only support 4K@60Hz over DisplayPort, if you’re not sure about it, please consult your manufacturer.

If your devices all support 4K@60Hz, then you may need to adjust your output setup.

 - MacOS: https://support.apple.com/en-us/HT202351

 - Windows: https://support.microsoft.com/en-us/help/4340331/windows-10-set-up-dual-monitors

 Some monitors only support 4K@60Hz over DisplayPort, if you’re not sure about it, please consult the manufacturer. 

Or contact us directly.