FAQ
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1. Try another USB C charging cable (if you have).
2. Make sure the USB C port of you device is in good condition/ work well.
3. Check all AC adaptor connections. See if the AC adaptor works.
4. Unplug everything, then plug in again, or try a different USB C port.
-*If all these in a good shape, please contact us for a free replacement.
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[ ➜ Troubleshooting ]
If you talking about this USB C to USB-C Charging Cable, that is to say this cable does not carry video signal.
However, if you are referring this USB C to USB C Video Cable orUSB4 cable, please contact us for more details.
Still have questions?
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