Frequently Asked Questions


➜The USB C to UBS C Cable Seems Not Charging.


1. Try another USB C charging cable (if you have).

2. Make sure the USB C port of you device is in good condition/ work well.

3. Check all AC adaptor connections. See if the AC adaptor works.

4. Unplug everything, then plug in again, or try a different USB C port. 


If all these in a good shape, please contact us for a free replacement. 


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