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Frequently Asked Questions

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➜ Why can't I use the usb c hub with my Phone?
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Troubleshooting:

First of all, you need to confirm if the phone's USB-C port supplies video out. (to make sure you can use the HDMI Port on the hub)

Next, we recommend you to use higher than 65watt charger for phones since the Hub itself will drain power when its ports occupied.

Plus, for a stable connection, avoid connecting devices to the USB-A port that exceeds 900mA when using a hub more than 6 ports from uni.

If it’s still not working properly, please contact us for free replacement. 

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