Frequently Asked Questions


➜ The compatible list contains my device. Why Can't I use the item with my device? 


1. Check if the USB C port of your device working properly with a different USB C cord/adapter. 

2. Reboot the device.

3. Go to the system setting to check if you update the setup. Setting -> Connections -> More connections settings.


If you still have issue, please contact us for help.


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