Frequently Asked Questions

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➜ How can I determine whether a USB-C Adapter is compatible?

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Troubleshooting:

A. If you want to confirm the device has OTG function:

 -Use of USB OTG allows those devices to switch back and forth between the roles of host and device. 

 -A mobile phone may read from removable media as the host device, but present itself as a USB Mass Storage Device when connected to a host computer. （src: Wikipedia）

B. If you want to confirm the USB C device has video out function though USB-C port.

  Verify to the type of logo printed beside the interface:

  (1) USB 3.1 Gen 1 + Display, with video display function, and theoretical bandwidth with a maximum transfer rate of up to 5Gb/s.

  (2) USB 3.1 Gen 2 + Display, with video display function, and theoretical bandwidth with a maximum transfer rate of up to 10Gb/s.

  (3) Thunderbolt 3 connection technology combines PCI Express data transmission technology and DisplayPort display technology, which can simultaneously transmit data and video signals, providing up to 40Gbp / s bandwidth. (Normally, the icon next to the Thunderbolt 3 interface is only marked with a lightning symbol)

  (4) Check the SPEC information on your device's official website. Confirm if the USB C port-specific saying it carries a video signal, or supply DP Alt mode.

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If you have any other questions, feel free to reach out to us.

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