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UPDATE: shipping may delay due to COVID-19 in some specific areas.


FREQUENTLY ASKED QUESTIONS

YES. We do ship to PO boxes. Please supply a specific street address for the post office.

Normally, our shipping options are as follows,
/Standard: 5-7 Business days
/Expedited: 3-5 Business days
/Priority: 2-3 Business day


Some countries might get a little delay, due to the different warehouse locations.

This can mean that your payment did not fully process or complete.
Typically, the charge will be reversed within 3-7 days.


If you are still concerned, or the charges do not reverse after a week has passed, contact your bank or credit card company, and let them know about the issue.


Or contact us directly.

We allow returns for up to 30 days after the initial purchase date.


Please email support at amrich@uniaccessories.io, and we will help take care of your request.

Currently, we accept American Express, MasterCard, PayPal, Apple Pay, and VISA.

If you would like to purchase in bulk, email us or submit the form here, and we can discuss it further.

You will receive an email with a tracking number after the order has been confirmed.
Or email amrich@uniaccessories.io.

· The first email you should receive is a confirmation of your order.


· If you have not yet received it, it means we are still processing your order.


· Once your item has shipped, you will receive an email with a tracking number. (Please allow up to 1-2 business day to give us time to mark your order for fulfillment.)


· Products usually take between 5-7 business days to arrive.


· If they do not arrive within the estimated time frame, please email support at amrich@uniaccessories.io, and let us know there is an issue.

· Please allow up to 1-2 business day to give us time to mark your order for fulfillment.

· Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information.

· From the initial time of ordering to the time of delivery, it should take somewhere between 5-7 business days for your order to arrive.

In accordance with our policy, we cannot change shipping addresses once the order has been confirmed. (Once the package has been shipped, there is no chance to change the address.)

But please do email us first, be quick, see if we can rearrange the package, or you can attempt to cancel the order with us: amrich@uniaccessories.io

Our products are covered against manufacturer defects for lifetime period.

You can activate your warranty in HERE.

Below are a list of reasons why your payment did not go through:

- Your card issuer might be having technical issues that prevent us from requesting an authorization on your card.
- Your card issuer might block the payment for security reason, as it doesn't fit your regular spending pattern.
- Your card is not activated for online payments.
- There could be a sending limit on your card that has been exceeded.
- The network you are using to make the payment is not secure or unstable.


To help you make a payment successfully, you may want to try the following:

- Using a different card to make your payment again.
- Try using PayPal Express Checkout and choose credit card.
- A PayPal account is not required but should help with processing the order.
- Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card.
- Use a secure network to make your payment.


Meet the team

We are team of young and passionate people, based in Shenzhen, China. Though with limited resources, we are building our own culture and our product is how we express our believes and values.

Meet the team

Get in touch

We strive for reliable quality, and easy-to-reach customer service. We'd love to hear more about you. 

If you need help or wanna share anything to us, we'll always be here for you.

Contact us