"2022 New Year, new start, new members and new adventures, can’t wait for the journey with all of you.
Last month, a buyer got in touch with us saying our cable caused the damage on his iPad Pro USB-C port, we had a very detailed conversation afterward. As the deeper conversation goes, we realized we never share exactly what we have done in the product improvement process, but only tell you that we had made improvements.
So let's look back - with the highlights that would never happen without you!"
A. New Ideas from You
We upgrade our website in 2020, adding a new section called "Request A Feature", in this page, we welcome any suggestions / great ideas. Selecting what products you expect when choosing to associate with us. And the below is what we get from this form. (We also getting this information form instagram and twitter.
We don't want to explain to you the history of our brand, or how good the materials we use, but we really want to hear from you about how you feel when you use uni products, and how good do you think it is, or what can be improved. And we will figure out how we going to get there.
With heavy use, it can develop frayed wires, most likely appearing in the longer version (15ft).
What we have done:
We added a braid-holding device near the connector to hold the braid in place more tightly and prevent the braid from fraying when bending over and over after heavy use. Moreover, we have applied this improvement to the rest longer braided wire products.
Since uni has always insisted on simple packaging without wasting resources, there is no additional fixed device. Therefore, the excessively long connecting cable causes friction between the connector and aluminum product shell during transportation.
What we have done:
A separate layer of anti-abrasion mesh has been added at the USB-A connector, and the packaging remains simple and neat.